Shipping AND Returns
UK ORDERS ARE CHARGED AT £3.20 | ORDERS OVER £35.00 ARE FREE*
At present we are offering to deliver outside the UK to selected countries, including Australia and USA. If you are in a country we are not currently shipping to and interested in purchasing our cutlery, please get in touch with us directly at firstname.lastname@example.org . We hope to then be able to arrange a custom order for you. (Please note we always charge international shipping at cost.)
Please note: We reserve the right to vary postage charges as necessary on orders that are unusually high in weight, volume or value. We will contact customers to agree the required rate prior to shipping.
UK ORDERS ARE DELIVERED WITHIN 5–7 WORKING DAYS (STANDARD DELIVERY)
We will make every effort to dispatch goods within two working days, and hope to achieve delivery to UK addresses within seven days of receipt of your order, provided the goods are in stock. However, this may vary in peak periods such as Christmas and during seasonal sale events.
Please allow up to 30 days for delivery for items that have become out of stock unless advised otherwise in the product description. You will be notified if this is the case.
If you have ordered a product which is on pre-order you will be notified as soon as the product is available to ship. If you wish to cancel your order please contact email@example.com and your order will be cancelled and a full refund issued. Please allow up to 14 days for the refund to processed and returned to your payment card.
Returns & Exchanges
We hope that you are happy with your product, however, if you change your mind for any reason, please return it to us in its sealed, undamaged box in its original condition within 14 days of receipt and we will be happy to exchange it or give you a refund. In the case of refunds, this will include the outbound delivery cost. Return postage charges are non-refundable unless your order was faulty or incorrect.
1. Complete our returns form
Before returning an order please complete our online returns form. Simply print it off, fill it in and include it with your returned goods.
Download the Nana’s Manners shop return form here
2. Package your return items
Please return the items in their original (or similarly robust) packaging. Please note that when returning an item, the parcel is your responsibility until it reaches us. We recommend that you ask your Post Office for a proof of posting (available free of charge). This guarantee does not affect your statutory rights. Returns should be sent to:
NM Customer Services
PO BOX 610
3. Faulty or Damaged
In the rare event that goods are delivered faulty or damaged please contact our Customer Services team at firstname.lastname@example.org so we can arrange a replacement or a refund. Goods are classified as faulty if they are received damaged, or when a manufacturing fault occurs within 6 months of purchase. Items that are damaged as a result of wear and tear are not considered to be faulty.
Any refunds granted will be credited to the Debit or Credit Card used at the time of order processing. Once we receive the item(s), we will issue a refund or replacement(s), whichever is requested and depending upon availability.
Refunds will be issued within 14 days of receipt of the returned goods. A refund will be issued for postage paid only when the item is found to be defective or incorrectly supplied from the original order. If you fail to return goods at your expense, Nana’s Manners reserves the right to charge the direct costs for their recovery and may offset that amount against any refund due.